Placing an order with our online grocery shop is easy. Simply browse our website or mobile app, select the items you need, and add them to your cart. Once you have finished shopping, proceed to checkout, provide the necessary information, and complete your purchase.
What are the delivery options available?
We offer various delivery options to cater to your convenience. You can choose a preferred delivery date and time during the checkout process. We strive to ensure timely delivery, and our delivery team will bring your groceries right to your doorstep.
Is there a minimum order requirement?
Yes, we may have a minimum order requirement for delivery. The minimum order amount will be specified during the checkout process or mentioned on our website. However, for in-store pickup, there may not be a minimum order requirement.
What are the payment options available?
We accept multiple payment methods to provide flexibility. You can pay for your order using credit or debit cards, digital wallets, or other online payment platforms. Cash on delivery may also be available in certain locations.
How do I modify or cancel an order?
If you need to modify or cancel an order, please contact our customer support as soon as possible. We will do our best to accommodate your request, depending on the status of your order and the time of notification.
Are the prices online the same as in-store?
Our online prices are typically the same as in-store prices. However, occasional online-exclusive promotions or discounts may be available. We strive to offer competitive prices and great value for your grocery needs.
What if an item is out of stock?
In the event that an item you ordered is out of stock, we will notify you as soon as possible. We may offer a substitute product of equal or higher quality at no additional cost, or you may choose to receive a refund for the unavailable item.
Do you offer returns or refunds?
We have a returns and refunds policy in place. If you receive damaged or expired items, or if there are any issues with the quality of the products, please contact our customer support. We will work with you to resolve the matter and provide an appropriate solution.
Is my personal information safe?
Yes, we take the security and privacy of your personal information seriously. We employ industry-standard security measures to protect your data and ensure confidentiality. For more details, please refer to our Privacy Policy.
How can I contact customer support?
You can contact our customer support team through the provided contact information on our website or mobile app. We are available to assist you with any inquiries, concerns, or feedback you may have.
If you have any further questions or need assistance, please feel free to reach out to our customer support team. We are here to make your online grocery shopping experience smooth and enjoyable.
